They arrive every 90 days at the Natick Soldier Systems Center in Natick, Massachusetts, ready to perform an invaluable mission on behalf of their military brothers and sisters. If a Soldier wears it, eats it or sleeps under it, a human research volunteer has tested it for the Army warfighter.
HRVs arrive at Natick usually following advanced individual training and prior to their first permanent duty station. Many Soldiers often arrive unfamiliar with the small military research complex and installation.
“I had no clue about Natick,” said 1st Sgt. Miguel A. Martinez Jr., first sergeant of the Headquarters Research and Development Detachment at the U.S. Army Natick Soldier Research, Development and Engineering Center, who works with many of the HRVs. “Before I came here, I asked myself, ‘What am I getting myself into? I have no idea what this is.’ I have been here a year, and I love it. It’s great.”
Behind every HRV is a small force of noncommissioned officers who are charged with sustaining Natick’s mission of maximizing the warfighter’s survivability and combat effectiveness.
“We know what the equipment can be used for, instead of what it was designed to do,” Martinez said. “Soldiers walk in and say, ‘That’s awesome. I can do this, this and this.’ The scientists then say, ‘Wow. We never thought of it that way.”
It happens often: Soldiers repurpose a piece of military equipment in a way that scientists never thought possible. One example was the Army poncho, said Sarah Ross, human research volunteer test coordinator and a veteran NCO.
“Scientists had no idea that Soldiers were using it as a shelter or a cover,” Ross said. “Two years ago, [a review] was done in the Doriot Climatic Chambers because Soldiers were getting heat injuries from being underneath the poncho. They found Soldiers were using the poncho as a shelter, and the temperature underneath the ponchos was reaching 150 degrees. Soldiers thought they were in the shade, but in reality they were hurting themselves by doing it. Scientists and engineers didn’t create that item for them to use it in that regard, so they changed it. But they
wouldn’t have known that if they didn’t have a good relationship with Soldiers to be able to get that feedback.”
Martinez and Ross work together with HRVs to ensure that being a Soldier doesn’t come second at Natick, Ross said.
“Bottom line is we are all just making sure that we do the best we can for the Soldier,” she said.
A lot can happen in the 90 days that Soldiers serve as HRVs.
“It’s enough time where Soldiers who are not diligent in staying within qualification of their MOS, their job, that they can become complacent quite easily,” Ross said. “So that’s where HRDD comes in ─ to make sure that Soldiers keep that good order because that’s important.”
Soldiers who volunteer for studies at Natick may find themselves with such tasks as trying new uniforms or garments or enduring environmental conditions that Soldiers in the field commonly face.
“A Soldier can be here for 90 days and participate anywhere from doing one study to 10, 12 or 15,” Ross said. “I keep records, and I give them all a little memo of things they have done. I did one where a Soldier did 17. That’s the most I have seen a Soldier do in 90 days.”
As part of the team at the Doriot Climatic Chambers, Ross has seen a lot of HRVs come through Natick.
“Our program is evolving because the Soldiers that we work for are evolving,” Ross said. “The Soldiers we are getting in this program are changing because the demographic of the Soldier is changing. We are seeing more females in these groups than I have ever seen. This upcoming group has 11 females. I have never had 11 females in a group of 30 before. That’s never happened in my eight years here.”
The installation often welcomes West Point cadets as well as squads from larger bases to help with testing.
“We have cadets from West Point who intern here,” Martinez said. “We also have a squad from the 82nd Airborne Division that helps as well. There are guys from Fort Stewart, Georgia, here, and we have HRVs as well. It’s a very busy installation for a small unit.”
HRVs have been prized for their feedback since 1954 at Natick labs, where they take part in studies for NSRDEC and the U.S. Army Research Institute of Environmental Medicine. Ross often hears back from some Soldiers who have volunteered at Natick.
“One of the best things to me is when I open up Facebook, and I get a message from [a former HRV],” she said. “They tell me, ‘Hey Sarah, I am an E4 now. My unit was chosen to use this new rucksack. I opened it up and realized that three years ago when I was at Natick as an HRV I helped with this research.’ I probably receive about 10 of those emails. That to me is so cool.”
When he first arrived at Natick Soldier Systems Center for duty as 1st sergeant of the Headquarters Research and Development Detachment at the Natick Soldier Research, Development and Engineering Center, 1st Sgt. Miguel A. Martinez Jr. had heard the assignment in Massachusetts wouldn’t be a typical one.
“My response was the first sergeant position is the same regardless of where you are and what you’re doing because your first and foremost priority is the health and welfare of the Soldier and then to try to advance the organization,” Martinez said.
He made sure all Soldiers were taken care of and that they were meeting all standard Army requirements. Then, Martinez set out to meet every director or team leader at the small military installation.
“I told each one, ‘My intent is to have an NCO from this organization help every single team here at some point,’” Martinez said. “Before, [what I was suggesting] was pretty much nonexistent. We didn’t have any of our NCOs help any of our directorates. I wanted to change that because I was previously at the U.S. Army Armament Research, Development and Engineering Center [at Picatinny Arsenal, New Jersey], and I saw how those Soldiers interacted. That’s what I wanted to bring here.
“A lot of people think the NCO’s main job here is to manage the human research volunteer program,” he said. “That’s only partly true. We are here to make sure HRVs are being trained properly and also to help all of the studies. I asked the HRDD commander, Capt. Enrique Curiel, about my recommendations and told him what I wanted to do. Together, we started making little changes.”
Located in Massachusetts, the birthplace of the U.S. Army, the Soldier Systems Center employs about 160 active-duty Soldiers and 1,800 civilians. Roughly a platoon of the Soldiers at Natick serve as human research volunteers for scientific studies at NSRDEC, while NCOs fill roles that run the gamut from parachute riggers in the parachute shop or noncommissioned officers in charge at the U.S. Army Research Institute of Environmental Medicine.
“I started teaming up my NCOs to work with other teams [at Natick],” Martinez said. “I told my guys we need to start getting embedded [in projects]. The more the scientists see us, the more they are going to remember the NCOs and the more relevant we are. We want to be seen. We want to be in the front of their minds, so when they have a new project or are starting a new job, I want them to think about talking to NCOs.”
Martinez views working with the scientists, engineers and other civilian employees at Natick as a mutual partnership.
“One of the biggest things I noticed that was shocking to me is that when I met with some people, they told me they were under the impression that the NCO chain of command here switched out every 90 days like the HRVs,” he said. “That only solidified my desire to meet everybody here because I need to change that way of thinking. I told them we are here for three years. We don’t switch out every 90 days; those are the HRVs. The NCOs and officers are here for three years, and we want to be able to work with you guys.
“I can open those doors for them [in the military], and they will not have to be slowed down by trying to get the right people in the right place to talk to them,” he said.
Work often brings Sarah Ross, human research volunteer test coordinator, and Martinez together at Natick’s Doriot Climatic Chambers. As a veteran noncommissioned officer, Ross has a history there. Her last duty assignment was as NCO in charge of the facility, and she was also a medic assigned to USARIEM when she a Soldier.
The chambers are a unique facility that can mimic environmental conditions from any location around the globe. Temperature, humidity, wind, rain and solar radiation can be simulated for testing on HRVs or military equipment.
Ross’s military experience often comes in handy when trying to bridge communication between scientists, engineers and Soldiers.
“1st Sgt. Martinez is the Soldier component that HRVs have 24 hours a day, because although they are human subjects they are Soldiers 24 hours a day,” Ross said. “It’s important that we work really well together. [Natick] is a different animal, and as a veteran, I understand that. I know from my own experiences, it is a completely different ballgame.
“1st Sgt. Martinez and I work together really well to make sure that the Soldiers get opportunities to participate in things, and that they are always ready as Soldiers because that’s the number one priority ─ making sure that HRVs are always safe when they are volunteering in these studies,” she said.
One of the projects Martinez and Ross worked on together was to revise the physical restrictions document, concerning the participation of HRVs in studies.
“Some of the things I wanted to change were due to risk aversion,” Martinez said. “Principal investigators don’t want to get in trouble or do anything wrong. They don’t want to hurt the HRVs, or tarnish the name of the detachment, program or installation.”
Principal investigators were limiting the activity of some HRVs to an extreme, sometimes resulting in Soldiers who were going back to the Army after their 90-day HRV stint at Natick unable to fulfill the physical requirements of being Soldiers.
“We want to make sure these Soldiers are healthy,” Ross said. “We want to make sure they have appropriate recovery time, and sometimes these principal investigators err on the side of caution. … The principle investigator is thinking, ‘I want to make sure my subject is protected, and that they are not doing something outside the realm of the study.’ And HRDD is thinking, ‘I want to make sure my Soldiers are ready to be able to do the PT necessary and additionally anything physical they have to do as Soldiers.’”
Because Soldiers’ careers were being affected, Martinez saw he needed to get involved.
“The PIs actually started explaining, ‘This is what I will be doing, this is what I want,’ and Capt. Curiel, and I will make sense of it,” Martinez said. “We will agree, or we will debate. Eventually, we come to a good middle ground, and everybody is happy.
“We told the civilians, ‘We can help you; we can do all these things to help your project and not be in conflict with your study,’” he said.
For Martinez, it helps to have someone such as Ross, with her military experience, serving in her position.
“If there are any questions I might have that are study-related, she is my go-to person,” Martinez said.
Ross couldn’t be happier that she ended up in a job she loves. Despite separating from the Army, she still works with Soldiers every day.
“Although I have been here eight years, I am still learning,” Ross said. “I have to make sure I am aware and updated, and that I am familiar with [federal regulations on human subjects and how Soldiers should be treated] so I can be the best facilitator with the program. At the same time, I love these Soldiers. I have the best job in the Army. I still get to serve without wearing the uniform … and I get to meet 30 new selfless Soldiers every 90 days. I meet 120 new Soldiers every year, which is so cool.”
Ross is part of a growing population of veterans who found work at Natick after leaving the military.
“The veteran population is pretty strong,” Ross said. “It’s close to 300 veterans who work at this installation. I think in this environment [being a veteran] is instrumental to [Natick’s] success.”
Despite its size, the work done at Natick extends far beyond its small confines. Valuable Soldiers’ feedback goes a long way toward building projects and contributing to the readiness of the big Army.
“Here, it doesn’t matter what your rank is,” Ross said. “It doesn’t matter how long you have been in the Army. What matters is that you give us your opinion and that we are going to take that under consideration. That is one thing that I love. I don’t know where else that happens.”
The experience has proven invaluable to NCOs such as Martinez, who says there are still many tasks he wants to work on to better the detachment.
“When I leave here and I continue my service, I will always keep Natick on the phone,” Martinez said. “Now that I have worked here, I want to continue to work and would like to tell Natick they have an open door with me.
As a veteran, Ross is particularly grateful for the opportunity to work with Soldiers. It’s not unusual for Natick to have about 20 studies running at the same time.
“This place is incredible,” Ross said. “The things that we do for the Soldier in this small installation blow my mind. At the same time I am talking to you, there is a Soldier down at the biomechanics lab doing a VO2 max ride test, at the same time they are blistering Soldiers in this front room, at the same time another scientist is doing a thermal test and burning a uniform, at the same time there’s a change of command over here, at the same time there is a glove dexterity test happening and at the same there are Soldiers at Fort Devens, Massachusetts, testing a uniform in an obstacle course.”
The Soldiers, scientists, engineers and civilians form a powerful team at Natick, with a common goal, she said.
“We have all of these facilities, and we are all just working toward giving the best equipment and making sure Soldiers can function to the best of their abilities,” Ross said. “You could argue that Soldiers/warfighters are the best athletes in the world, and we have to make sure a team of 100 people goes out with every Soldier [on the field]. They might not be present with Soldiers, but they are there.
“They are there in the uniform that Soldiers are wearing,” she said. “They are there in the boots Soldiers are wearing. They are there in that Kevlar. They are there in that weapon. They are there with Soldiers without actually being physically present, and that’s incredible to me.”
More than 50 noncommissioned officers of the U.S. Army Research, Development and Engineering Command gathered in October for Noncommissioned Officer Professional Development System training sessions at the Sgt. 1st Class Paul Ray Smith Simulation and Training Technology Center. Chief among the goals were making connections among their RDECOM peers for future project collaborations.
Also on the itinerary was a staff ride to John F. Kennedy Space Center.
RDECOM has been in a partnership with NASA since the inception of their space program, namely with the Communications-Electronics Research, Development and Engineering Center, Army Research Laboratory and Aviation and Missile Research, Development and Engineering Center, said Sgt. Maj. James P. Snyder, command sergeant major and senior enlisted advisor of RDECOM.
“A lot of the products and technology that are being developed are in conjunction with RDECOM,” Snyder said. “That’s where that tie comes in, and that’s why we went there to see that.”
The NCOs who attended the training sessions are assigned to either Headquarters, ARL or the six research, development and engineering centers.
It wasn’t the detailed overview of the U.S. Army Research, Development and Engineering Command or even the staff ride to John F. Kennedy Space Center that particularly motivated the noncommissioned officers. It was the valuable connections made for future project collaborations that would prove the most gratifying during the Noncommissioned Officer Professional Development System training sessions in October at the Sgt. 1st Class Paul Ray Smith Simulation and Training Technology Center.
Sgt. Maj. James P. Snyder, command sergeant major and senior enlisted advisor of RDECOM, urged the 54 NCOs who attended to capitalize on their shared link to RDECOM and make those connections at the training sessions.
“Start thinking, ‘How do I better work with others out there to leverage the product that we are building in design, so that way we can give the benefit to the Soldiers in the Army?’” Snyder said. “Because that’s what it’s about. It’s about the Soldiers; it’s not about us. It’s about the unit, it’s about the Soldier in the field and the product that we provide them, and the best product that we can give them.”
The 54 NCOs are part of RDECOM’s vast enterprise and are assigned to either Headquarters, Army Research Laboratory or the six research, development and engineering centers — Aviation and Missile Research, Development and Engineering Center or AMRDEC; Armaments Research, Development and Engineering Center or ARDEC; Communications-Electronics Research, Development and Engineering Center or CERDEC; Edgewood Chemical Biological Center or ECBC, Natick Soldier Research, Development and Engineering Center or NSRDEC; and Tank Automotive Research, Development and Engineering Center or TARDEC.
The NCOs provide military expertise throughout RDECOM. They work closely with a large civilian workforce of scientists and engineers to develop products and technologies.
“Why you are here is to provide user-level input to our scientists and engineers so they can develop the best product they can develop, to get to our Soldiers the first time,” Snyder told the NCOs during the training sessions. “We cannot afford to keep providing a product quickly, that we have to continue to go back and to modernize and revamp. We just can’t afford it.”
Because most of the NCOs come from the operational side of the Army to RDECOM, working with civilians may prove to be a little tricky in the beginning.
“Sometimes our civilians are a little bit intimidated by a Soldier coming into the process because they are not used to working with a Soldier,” Snyder told the NCOs. “You have to show them the benefit that you can be to them in that process. The rank you wear does not matter. They can’t associate rank with anything. What they can associate with though is your technical expertise, and until you show them the technical expertise you provide, you will not gain that trust and they will not come to you seeking that advice.”
NCOs at the training sessions were eager to ask Snyder, who assumed his position in March, about his job at RDECOM.
“Sergeant Major, how long did it take you to get comfortable in your position, coming out of an operational brigade sergeant major position?” asked Sgt. 1st Class Ralph Zito, senior NCO advisor to AMRDEC.
“I am more comfortable than when I first took the seat because I try to embed myself in the process,” Snyder said. “I ask questions. There are plenty of things out there that I do not know yet. That just makes me want to know and ask more questions. I need all of you to do the same thing. The folks in this room know a lot more about how that piece of equipment is going to be utilized in the field than our scientists and engineers do.”
All of the information helped put NCOs at ease, especially in helping them to figure out their organizational roles.
“That RDECOM brief was pretty amazing,” said Sgt. 1st Class Tyler D. Hardy, Satellite Communications Terminal chief, Space and Terrestrial Communications Division, CERDEC. “I have been here for about three years. I wish I had heard it two years ago. That would have helped immensely, because RDECOM is so complex. That helped me understand where we fit in to the grand scheme of things. I’m getting ready to leave RDECOM, and it will help me brief the new NCOs who are coming in. Now, I have a better understanding.”
A group of ARL scientists and engineers treated NCOs to technology demonstrations, which included the virtual 3D platform Enhanced Dynamic Geo-Social Environment using virtual puppeteering, as well as technological advances in tactical combat casualty care using medical simulation.
NCOs from ARL, AMRDEC, ARDEC, CERDEC, ECBC, NSRDEC and TARDEC presented outlines of their organizations to give other training participants a better understanding of what each contributes to RDECOM.
The NCOs also heard a variety of topics discussed, including guidance on professional development, the updated noncommissioned officer evaluation report and the Army’s new Select, Train, Educate, Promote policy.
“I thought the professional development piece was very helpful,” Zito said. “I thought that was really interesting [advice] to further my career and longevity in the military. It was very helpful on what to look for within myself and how to help Soldiers when I get back into the fight and be more productive as a leader.”
Snyder also told the NCOs about the effort to put the word out on RDECOM within the operational Army.
“I’ve been working with Army Training and Doctrine Command to get a block of instruction about RDECOM into the Basic Leaders Course,” Snyder said. “We’re trying to embed a block of training, not just about RDECOM but Army Materiel Command in general, because AMC is misunderstood. We’re trying to embed it in BLC so that our young leaders, who are the ones who are going to find the problems in equipment, have reachback capability to us.”
For Sgt. Maj. Todd Galindo, RDECOM G3, operations sergeant major, the NCOPDS training sessions offered a valuable opportunity to keep all NCOs up to date. Galindo is a new addition to the organization.
“Being a part of RDECOM really completes everything for me and what I’ve done on the operational side of the house,” Galindo said. “It’s a shame that I didn’t know this before, but now that I do I want to share it with everybody else. I know a lot of folks out in the force and hopefully I can make my rounds to explain what RDECOM does. That way, Soldiers can come in and be a part of it.”
If they ask, he will make it. Chances are, if a noncommissioned officer pitches an idea for a new piece of Army load carriage to Rich Landry, the equipment designer is going to turn it into something tangible.
A former Pathfinder in the 82nd Airborne Division, Landry understands the struggle of NCOs on the battlefield who are often weighed down with body armor, weapons and other
equipment. During a visit in late June to Fort Belvoir, Va., Army Vice Chief of Staff Gen. Daniel B. Allyn reiterated the Army’s desire to lighten the Soldiers’ load during a visit to Program Executive Office Soldier. “I appreciate what you are focused on … better kit and lighter weight,” Allyn told PEO Soldier staff members.
It’s a challenge Landry embraces.
“The beauty of what we’re able to do here is a Soldier comes to us with an idea, and in a very short period of time, they have something in their hands,” said Landry, individual designer in Load Carriage Systems, Product Manager Soldier Clothing and Individual Equipment, Natick Soldier Systems Center in Natick, Mass. “Soldiers leave here with at least a concept. It might be a 60 percent solution, and it might be a 90 percent solution if we’re lucky. But typically the 60 percent solution we are happy with right out of the starting gate.
“And then we evaluate,” Landry said. “We will have 50 of them built, and we let Soldiers tweak it. We do the tweaks to it very quickly once again, get something back in Soldiers’ hands and they will look at it and say, ‘That’s good.’ Then, we can go to test with it. We may have 100 of them built, either [at Natick] or by a small manufacturer. Then, a company-size evaluation [follows].”
The rows of backpacks on his office walls serve as inspiration to the former Pathfinder, who often goes to the field to survey Soldiers about the military gear in use. The walls
display backpacks used over the years by the Army, including the ALICE, all-purpose lightweight individual carrying equipment, pack. The ALICE pack was adopted by the military in 1973. The MOLLE, modular lightweight load-carrying equipment, system was due to replace it in the early 2000s. However, some units still prefer this style over the modern MOLLE pack.
“I always keep old stuff on the wall because I learn so much from it,” said Landry, dubbed “Pack Man” by comedian Larry the Cable Guy who visited Natick’s Soldier System Center in 2012 for his “Only in America” series. “You just never know. There might have been a time where they were using that effectively, and it’s good to look at that.”
How he works
Landry recently heard from the 82nd Airborne Division that Soldiers needed a pack that could carry essential equipment for airborne operations.
Out of that feedback came the MOLLE 4000, a 4,000-cubic-inch rucksack that uses a frame out of the U.S. Marine Corps inventory as a foundation. In fact, Landry had also worked on that pack for the Marines. The MOLLE 4000 is in the testing phase, and airborne units may receive the new pack in fiscal year 2017.
The MOLLE 4000 “is really similar to some of these older packs, but it does a good job of transferring the load,” Landry said. “One of the things that’s popular about this pack is it looks very similar to some of these old ones. A lot of Soldiers love the old stuff. You can’t pry the ALICE pack out of many Soldiers’ hands; they love it.”
Speed and simplicity are key points for Soldiers.
“We can take all the good points of these [older Army backpacks], take the science that Natick is so good at, and put it all together,” Landry said. “That’s really what our focus has been for the past 15 years on backpack technology — it’s transferring some load and getting it off the shoulders and onto the hips.”
Contributions from NCOs
NCO feedback is extremely valuable to Landry and what he does.
“A lot of what we do is very, kind of, ‘stubby pencil’ — we listen to Soldiers, we write it down and look at what we think it needs to be and what we need to happen when we build it,” Landry said.
NCO input comes in different forms for Landry, whether it comes through the U.S. Army Natick Soldier Research, Development and Engineering Center’s Public Affairs Office, Operational Forces Interface Group outreach efforts in the field or by walking through Landry’s door during a tour at Natick.
“We have an absolute open-door policy for anybody in uniform,” Landry said. “You come in anytime, and we will listen.”
Plenty of feedback also comes during temporary duty assignments to military installations.
“Whenever we travel to Fort Bragg, North Carolina, or Fort Benning, Georgia, etc., there’s always this kind of exchange process,” Landry said. “We will do it through surveys or get Soldiers in a room and say, ‘What’s wrong with this?’ ‘What kind of problems are you seeing with this backpack?’ ‘We’ve had this thing fielded for X amount of years, how can we fix it?’ ‘How can we improve on it?’ Because that’s my job every day — fix stuff, improve, improve, improve. Everything can be improved. Nothing is perfect until we try and try and try, and keep on trying.”
Where it all started
Landry is extremely grateful for the sewing skills he picked up as a young infantryman. Those skills came in handy when he found himself modifying military equipment.
“I was that young Soldier who was changing stuff, who was reusing 550 parachute cord and 100 mph duct tape and showing [others] what I could do to change stuff,” he said.
“I have the best job, and I tell that to everybody,” Landry said. “You never know what you are going to be working on. I travel a lot. I have deployed to Iraq twice. I have deployed to Afghanistan. This is where you get all your good information. This is where you learn. That’s what it’s all about.”
Inspiration often strikes on the spot. While on deployment, Landry often takes photographs of unique ways that Soldiers are carrying or using military equipment.
“We really have to get out as much as we can and see that stuff,” he said. “Sometimes we’re thrown a curve like, ‘They’re carrying what? They’re carrying how? Wait a minute. We have got to get on top of that. We’ve got to figure out a way to do that.’ Sometimes that’s just how it works.”
The MOLLE pack can be credited to Soldiers, Landry said. It “came from learning from Soldiers, because what Soldiers put things through you can’t model in a laboratory,” he said.
“What Soldiers put [their equipment] through is amazing — airborne operations, air assault operations, heavy vehicle use,” Landry said. “Things get driven over. Things get ripped off the side of vehicles in the night when two vehicles pass — on a road sign, on a telephone pole.”
That’s why Army equipment has to be durable and be able to withstand the extreme conditions of Soldiers’ missions.
“We [at Natick] make a difference, and that’s the beauty of it,” Landry said. “Every morning I turn on the news, and I see Soldiers deployed who are wearing stuff that I designed. So the job satisfaction is huge. Everything a Soldier wears is done here, and we all touch it. It’s fun and meaningful.”