Tag Archives: Professional Military Education

NCOs learn about changes in leadership development

By MARTHA C. KOESTER
NCO Journal

Putting the spotlight squarely on leadership development, Sgt. Maj. of the Army Daniel A. Dailey warned senior noncommissioned officers early last month of the “tough changes” coming as part of NCO 2020 and the updated NCO Professional Development System during an NCO and Soldier forum at the Association of the U.S. Army annual meeting in Washington, D.C.

“Sergeants major are what makes the United States Army the strong power that it is,” said retired Gen. Carter Ham, president and chief executive officer of AUSA, to senior noncommissioned officers in October at the Association of the U.S. Army annual meeting in Washington, D.C. (Photo by Martha C. Koester / NCO Journal)
“Sergeants major are what makes the United States Army the strong power that it is,” said retired Gen. Carter Ham, president and chief executive officer of AUSA, to senior noncommissioned officers in October at the Association of the U.S. Army annual meeting in Washington, D.C. (Photo by Martha C. Koester / NCO Journal)

“What it’s really about is getting our noncommissioned officers to a place we need them to be for 2025 and beyond, and maximizing the equivalency in the education we get in both the academic field and credentialing perspective so that we can sustain the all-volunteer force for the future,” Dailey said. “There are some tough changes coming ahead in the Army. Some of those affect Soldiers both positively and negatively. What I can assure you, though, is [that there is] a very good, comprehensive plan for the future.”

NCOs and Soldiers gathered Oct. 3-5 to not only tell the Army’s story and share it with the public and corporate supporters, but also to educate and share leadership development strategies with Soldiers, Dailey said. Gen. Mark A. Milley, chief of staff of the U.S. Army, has called readiness the Army’s No. 1 priority, and Army leaders agree that leadership development is central to building readiness.

“We have to sit back, take our blinders off and ask ourselves what it takes for every single Soldier in the Army to be ready,” Dailey told NCOs.

Dailey said Army downsizing is still underway to reach the goal of 450,000 Soldiers by 2018. Talent management will play a large part in deciding future promotions.

"There are some tough changes coming ahead in the Army," said. Sgt. Maj. of the Army Daniel A. Dailey to senior noncommissioned officers. Dailey said the changes are coming as part of NCO 2020 and the updated NCO Professional Development System during an NCO and Soldier forum in October at the Association of the U.S. Army annual meeting in Washington, D.C. (Photo by Martha C. Koester / NCO Journal)
“There are some tough changes coming ahead in the Army,” said Sgt. Maj. of the Army Daniel A. Dailey to senior noncommissioned officers. Dailey said the changes are coming as part of NCO 2020 and the updated NCO Professional Development System during an NCO and Soldier forum in October at the Association of the U.S. Army annual meeting in Washington, D.C. (Photo by Martha C. Koester / NCO Journal)

“We’re going to keep people based upon talent,” Dailey said. “We are going to promote people based upon talent, and we will slot people for advancement in the United States Army based upon talent. That is exactly what we are going to do to make sure we maintain the quality of Soldiers and noncommissioned officers who are in place to fight our nation’s wars.”

Command Sgt. Maj. David Davenport, command sergeant major of U.S. Army Training and Doctrine Command, told NCOs about changes on the horizon to enhance professional military education.

“We are looking at all the programs of instruction, with all of the proponents, and we are integrating common core standards,” Davenport said. “We’re investing in our facilitators, our instructors. We are going to consolidate all the various instructor courses into one. Just like we advise to grow noncommissioned officers based on experience and education, same goes for our instructors.”

Davenport also trumpeted the release of three applications to help guide Soldiers through PME ­─ Army Career Tracker, the Digital Job Book and the Digital Rucksack.

Davenport encouraged NCOs to take a look at Army Career Tracker online, a leadership development tool that integrates training and education on one website. Career maps have been updated and follow the five lines of effort ─ military life cycle, education, assignment/experience, credentialing/experience and self-development. Lines of effort link multiple tasks and missions to focus efforts toward establishing operational and strategic conditions.

Davenport praised the Digital Job Book app for its ease of use.

“What is really important about it is [it] allows organizations ─ commanders and sergeants major ─ to add up to 10 tasks that are specific to your organization so that you can battle track it,” he said.

The highly touted Digital Rucksack app will work with tablets and smartphones Soldiers bring into classrooms, Davenport said.

“Our Soldiers scan a QR code, and it puts all the material that they are going to need for the PME,” he said. “We think [the apps] are really going to help us connect Soldiers and organizations to leader development.”

Retired Gen. Carter Ham, president and chief executive officer of AUSA, thanked noncommissioned officers during the forum for their continued and sustained leadership and acknowledged their vital role in the Army.

“Sergeants major are what makes the United States Army the strong power that it is,” Ham told senior NCOs. “We should never lose sight of that, and the investment in you, the investment in those Soldiers who aspire to be noncommissioned officers, we owe them the best possible development that we can afford them. So that when they follow you to lead this Army, they will build on all you have achieved to keep the United States Army as the premier land force on this planet. That is only possible because of the people in this room.”

2nd NCO town hall unveils changes to professional development

Complete #TRADOCtown hall coverage

By CLIFFORD KYLE JONES
NCO Journal

Training and Doctrine Command’s second State of NCO Development Town Hall kicked off June 23 with a tighter focus and a new format.

This one emphasized leader development, which TRADOC Command Sgt. Maj. David Davenport calls “Line of Effort 1” of the NCO 2020 Strategy.

Hundreds of Soldiers logged into the online chat and chimed in on Twitter and Facebook. Topics included NCO Professional Military Education, changes to Structured Self-Development, plans for a common core of instruction in required NCO courses, the new Master Leader Course, an emphasis on communication skills at all levels of NCO education, functional courses such as the Senior Enlisted Joint Professional Military Education Course and the Battle Staff Noncommissioned Officer Course, and the potential benefits to Soldiers under the Army University system.

Command Sgt. Maj. David S. Davenport Sr., command sergeant major of the U.S. Army Training and Doctrine Command, visits the 168th Regiment Regional Training Institute, a multi-component RTI of Excellence at Fort Carson, Colorado, responsible for training future leaders, earlier this year. Davenport visited with RTI leaders to discuss the future of professional military education, NCO professional development, and credentialing opportunities necessary for the Army to develop adaptive, agile and creative leaders — the same themes of the second State of NCO Development Town Hall last month.
Command Sgt. Maj. David S. Davenport Sr., command sergeant major of the U.S. Army Training and Doctrine Command, visits the 168th Regiment Regional Training Institute, a multi-component RTI of Excellence at Fort Carson, Colorado, responsible for training future leaders, earlier this year. Davenport visited with RTI leaders to discuss the future of professional military education, NCO professional development, and credentialing opportunities necessary for the Army to develop adaptive, agile and creative leaders — the same themes of the second State of NCO Development Town Hall last month.

Davenport said the first State of NCO Development Town Hall, which was conducted in March, was a “huge success” but “too wide in focus.” Limiting the discussion allowed more time to drill into the topics, but several of the commenters and even the moderator noted that the time seemed to speed by.

The second town hall featured speakers from TRADOC in Fort Eustis, Virginia; the Combined Arms Center and Army University at Fort Leavenworth, Kansas; and the United States Army Sergeants Major Academy at Fort Bliss, Texas.

During the Webcast, Davenport announced that the next town hall, focused on talent management — Line of Effort 2 — will take place Nov. 3 and will follow the same format — three segments, with one in which Davenport has a chance to hit the chat board and interact directly with Soldiers.

Davenport noted that much progress had already been made on the NCO 2020 Strategy, even since — and partially because of — the last town hall. He said the Army had:

  • Developed a digital job book to track, manage and certify Soldiers’ core competencies
  • Established a standard for deferment from PME
  • Set scheduling priorities for all NCOs attending PME
  • Extended battalion and brigade sergeant major tour lengths to 30 months
  • Removed Command Selection List categories and adopted all-in policies for both selection and assignments for sergeants major
  • Defined broadening opportunities for the NCO Corps
  • Developed a comprehensive strategy establishing the One Army School System
  • Started work on revision of SSDs, improving the rigor and relevance of the courses and linking them to PME
  • Started working on establishing a common core throughout all six levels of PME
  • Developed a digital rucksack in support of the work being done with NCO professional development.

But most importantly, Davenport said, in just the past several months, the Army had reduced the backlog of NCOs needing to complete their next level of PME from more than 14,000 to about 8,000.

“I think that Line of Effort 1, as you can see, has a lot of momentum,” he said in closing the second town hall. “And, really, the hard work begins integrating everything that we’ve talked about tonight [on Aug. 3 and 4] when we have all the centers of excellence sergeants major, the school sergeants major, here, and they basically get an in-depth look at common core. They get some homework to do to come back, as we begin integrating all these ideas, all these concepts into PME to make it a reality.

“A lot of work is to be done, but there’s a lot of momentum moving in that direction, so I don’t think it’s a question of if it’s going to happen but when — when do we have everything in place not to penalize a Soldier, but … to make better sergeants and better staff sergeants? That is the end-state of everything that we’re doing for NCO 2020.”

Soldiers’ concerns addressed in changes to SSD, NCO PME

Complete #TRADOCtown hall coverage

By CLIFFORD KYLE JONES
NCO Journal

With Structured Self-Development and other Professional Military Education courses now a requirement for promotion, Soldiers expressed concerns about course capacity, opportunity for fast-trackers and consequences for failure to meet requirements during Training and Doctrine Command’s State of NCO Development Town Hall 2.

TRADOC Command Sgt. Maj. David Davenport and his fellow panelists had answers, suggestions and an open mind.

They also had some news about changes to the SSD program and updates on the state of common core instruction that will be rolled into the Advanced Leader Course and the Senior Leader Course.

Davenport made it clear that he heard Soldiers’ complaints about SSD — one of the messages aired during the town hall’s breaks even highlighted some — and that he and the U.S. Army Sergeants Major Academy are committed to improving PME.

Spc. Shaina Williams, a wheeled vehicle mechanic with H Company, 148th Brigade Support Battalion, Georgia Army National Guard, studies the Creed of the Noncommissioned Officer while she and her classmates stand in line for lunch during Basic Leadership Course at McCrady Training Center in Eastover, S.C. (Photo by Sgt. Brian Calhoun)
Spc. Shaina Williams, a wheeled vehicle mechanic with H Company, 148th Brigade Support Battalion, Georgia Army National Guard, studies the Creed of the Noncommissioned Officer while she and her classmates stand in line for lunch during Basic Leadership Course at McCrady Training Center in Eastover, S.C. (Photo by Sgt. Brian Calhoun)

“Let me just tell you the feedback I’ve received from the Soldiers: We have to make sure that the material in there makes sense, that it’s tied to something,” he said. “And I think that the work that USASMA’s done of making sure the SSDs prepare you for what you’re going to see in the brick-and-mortar, but more importantly now the way they’ve designed our Structured Self-Development is it’s tied back” to previous and future courses.

SSD “has to make sense,” Davenport continued.

“It can’t just be the spot where we put all mandatory training; it has to be built in to follow a progressive, sequential manner tied to our PME to be effective,” he said. “But we’re going to have to maintain SSDs. SSDs will be around in our Army. As a matter of fact, we’ll go to six. Every level of PME will have an SSD.”

The changes to SSD mirror the changes to NCOs’ required PME, such as ALC, SLC and the new Master Leader Course. Those courses will soon incorporate a common core of instruction.

“A lot of work has gone into the design of it,” Davenport said. “Not only the content of it, with the common core. Common core is six subjects that we’re going to start in the Basic Leader Course. It’s progressive and sequential; we’re going to build skills and knowledge all the way up to the Executive Leader Course. We kind of already mentioned how the SSDs are going to tie the brick-and-mortar to the distance learning. What I’m very excited about is the rigor that is going to be applied to our NCO PME — academic rigor.

“If you want to see a great example of it, I ran into a noncommissioned officer who just went through the Master Leader Course,” he said, mentioning a guest entry on his blog at tradocnews.org. “And truly the Master Leader Course is where all these ideas were exercised, to validate to see if we could spread it out in our PME.”

Command Sgt. Maj. Dennis Defreese, USASMA’s commandant, said the first blocks of SSD instruction will be foundational and the later blocks will lead directly into brick-and-mortar coursework.

“If they’re exposed to something in SSD1, they’ll talk about it in BLC,” he said. “It not only pulls from the one before, but it also leads into the next level of SSD.

“That’s the whole continuum, not just the SSDs. As we’re redoing the Basic Leader Course and we’re now doing the Advanced Leader Course and Senior Leader Course common core curriculum, it will be sequential and progressive across the entirety of the NCOPDS. … They will be linked for the first time in our history.”

Capacity

Among the first questions Davenport fielded pertained to capacity and requirement waivers for Army Reserve Soldiers.

“It doesn’t matter what component you belong to. The STEP policy of Select, Train, Educate and Promote applies to all three components,” he said. “You must go to PME prior to being promoted to that grade. I don’t know the particulars, but we have absolutely no issue with capacity. I hope the people in the back will make a hashtag that says #TRADOCHasCapacity to get Soldiers to school.

“What we are seeing is that we’re still having a deferment problem even with the deferment policy that we have in place,” Davenport continued. “We just need to make sure that Soldiers are ready to go to school, and if they can’t go to school, to let us know as soon as possible so that we can get other Soldiers to the school.”

Since the last town hall in March, Davenport said TRADOC has established both a deferment policy and a priority list for PME. Soldiers in danger of not being promoted and those backlogged in their PME have top priorities, but Soldiers who just want to get ahead on their schooling have opportunities, too.

In reply to a question about Advanced Leader Course opportunities for low-density MOSs, Jeff Wells, TRADOC chief of plans and Training Operations Management Activity plans officer, said TOMA was working with Human Resources Command to offer courses regularly for all three components and was looking at using mobile training teams to boost PME opportunities at sites other than the centers of excellence.

The commenter said ALC classes in his MOS were only offered three or four times a year and were often scheduled near the beginning of the year, creating a delay for Soldiers.

Another commenter wondered if TRADOC had plans to improve availability for the functional Battle Staff Noncommissioned Officer Course — which was surprise to the panelists, because the organizers of the course don’t perceive any problems with capacity.

Defreese and Command Sgt. Maj. Jeffrey Huggins, USASMA’s deputy commandant, suggested issues at specific installations might cause some backups in BSNCOC availability.

Defreese noted that with the course’s video teletraining, or VTT, model, availability at USASMA is rarely a problem. However, installation commanders are responsible for providing an on-site assistant instructor, so backlogs can occur at specific posts.

And Huggins noted that even with seats available overall, organizations preparing to deploy can cause surges in BSNCOC enrollment at particular installations.

Functional courses

In addition to BSNCOC, Davenport brought up another valuable functional course, the Senior Enlisted Joint Professional Military Education Course Levels 1 and 2. The town hall even featured a special message from Command Sgt. Maj. John W. Troxell, Senior Enlisted Advisor to the Chairman of the Joint Chiefs, about how important exposure to joint operations can be.

“The current operational environment points to all future conflicts being transregional, multidomain and multifunctional,” he said in a prerecorded message. “That means it’s a joint and multinational fight. Because of what this will require of our noncommissioned officers, we must expand their development to produce joint enlisted leaders with broader leadership capabilities.

“That’s where senior joint professional military education comes in,” he continued. “SEJPME 1 and 2 are designed to complement the current [NCO education] continuum by exposing enlisted leaders to joint education and giving them the tools to operate and supervise effectively as part of our future joint force. With enlisted leaders holistically developed to function confidently and competently in a joint environment, our military will continue to have the decisive advantage against any adversary in this increasingly complex world.”

Level 2 is necessary to be a student in the Sergeants Major Course.

Although Level 1 is not a requirement, Defreese said, “I think it’s probably important, because we have put a joint portion in the Master Leader Course and there will be some joint exposure in the Senior Leader Course, so it’s probably relevant to have the Phase 1 before you go to the Senior Leader Course.”

Huggins added, “We’re in a smaller military across the board, so we are going to work with all our brothers and sisters out there in the different services, and so being exposed to them earlier I think makes transitioning easier when you fall under a joint command. We have a lot of JTFs out there and there are plenty of Soldiers who don’t know what that means.”

Fast-trackers?

Because the STEP system requires a Soldier to complete each block of instruction before he or she can be promoted, one commenter wondered whether it was possible for high-speed Soldiers to get promoted quickly.

Davenport pointed out that the “S” in “STEP” stands for “Select.”

“STEP is not automatic promotions,” he said. “It’s about recognizing — the ‘S’ is ‘select’ — those Soldiers who have demonstrated potential and performance and character to be recommended for promotion. So there’s always an opportunity to move ahead. It still requires the SSDs to be completed and [you to] be fit, ready to go to school once you go on that standing promotion list.”

He did say the Army is considering moving pin-on dates to ensure Soldiers have time to get through their PME requirements in time to get branch-qualified and be competitive for the next level.

Priority 1 Soldiers

A commenter asked about Soldiers who are eligible for promotion except for the PME requirement. Aubrey Butts, director of the Institute for NCO Professional Development, said the Army is working to get those Soldiers into the required courses.

“They are Priority 1 people, and what we do is we offer them the chance to go to school up front,” Butts said. “And, probably, the next part of that question is what if they don’t go? When they arrive in the primary zone and they have not completed the necessary PME, they are probably boarded and eliminated from the Army.”

Davenport added, “This is always a tough question about who is responsible for making sure a sergeant gets to go to school. First and foremost, it’s the Soldier. The way that ATAARS is set up now, they get a notice and depending on the hierarchy that’s established within the ATAARS system, unit leadership gets notified that Davenport needs to go to school. …”

“They all have received their opportunity to attend PME, and they are on notice that this is their last shot to go or they will be non-PME compliant and subject to the various [Qualitative Service Program] programs that we have going in our Army.”

A commenter followed up with a question about deployed Soldiers and whether they would be allowed waivers. Davenport said the Army is trying to avoid the scenario by using mobile training teams or asking Soldiers to attend courses earlier.

The school systems of the active-duty Army, the National Guard and the Army Reserve are also being combined to allow Soldiers more opportunities to go to a course any time it’s offered, said Troy L. Nattress, plans officer for TOMA. For instance, if active Army and the National Guard each teach a course four times a year, now any Soldier has eight opportunities to attend.

Nattress said, “That can really help these Soldiers get to school, get promoted and then return to their units and support the Army’s readiness.”

Writing skills will be emphasized in new NCO Professional Military Education

Complete #TRADOCtown hall coverage

By CLIFFORD KYLE JONES
NCO Journal

The topic that prompted the most discussion — and the most anxiety — at last month’s State of NCO Development Town Hall 2 wasn’t even directly on the agenda. What had Soldiers most worried was the NCO Professional Military Education’s new emphasis on writing.

During the second segment of the town hall, representatives from the U.S. Army Sergeants Major Academy — Command Sgt. Maj. Dennis Defreese, commandant; Command Sgt. Maj. Jeffrey Huggins, deputy commandant; and Charles Guyette, director of the Directorate of Training — described the new Master Leader Course and its writing requirements. They also explained how communication skills, specifically written communication skills, would become integral to every level of PME.

In speaking about the need and structure of the MLC, Defreese said, “The other part of the Master Leader Course is that every student who got to the Sergeants Major Course would say the same thing in the initial critiques: ‘We’ve never been taught how to write, and now we get here and we have to write university-style papers.’

“So we’re backing that down to the Master Leader Course,” he said, “and over the next year, all the way down to the Basic Leader Course. We’ll have a writing assessment, and we’ll force them to improve their writing skills or communication skills, both [orally] and in writing.”

That set the chat board buzzing, with commenters concerned about implementation, assessment and instruction.

Huggins responded to some of those concerns during USASMA’s session.

Sgt. 1st Class Alan McCoy, staff administrative assistant with A Company, 94th Combat Support Hospital, and Staff Sgt. Tonya O'Connell, mental health tech with 176th Medical Brigade, practice public affairs skills in Seagoville, Texas. All NCOs will be required to improve their writing skills under TRADOC's education plans. (Photo by Staff Sgt. Kai L. Jensen)
Sgt. 1st Class Alan McCoy, staff administrative assistant with A Company, 94th Combat Support Hospital, and Staff Sgt. Tonya O’Connell, mental health tech with 176th Medical Brigade, practice public affairs skills in Seagoville, Texas. All NCOs will be required to improve their writing skills under TRADOC’s education plans. (Photo by Staff Sgt. Kai L. Jensen)

“There’s a level of angst, obviously, in the Army right now on the redesigns of the educational system,” he said. “We are not throwing you into the shark tank. We are putting a lot of energy into the instructors and the training of the instructors so that they can help. … This is not a, ‘Hey, you can’t write, we’re booting you out of the Army.’ This is, ‘The Army is becoming more educated, it has to be able to communicate better, and this is how we’re getting after it.’ ”

And he assured Soldiers that they would be given the tools to succeed.

“It’s not show up and be prepared,” Huggins said. “We’re going to help you get there.”

Many of the students who reached the Sergeants Major Course have been concerned about their writing ability, Defreese noted. But he also said that as the course has dropped multiple choice exams in favor of more thorough written exams and coursework, the failure rate has fallen because students learn and retain the information better.

Guyette said, “The rigor of the course really drives the students to force themselves to improve their skill in an area they have not had before. It’s something they’re not comfortable with, but we have to take them out of their comfort zones, give them these [tools]. And the outcome we’ve experienced with this course is that they’re improving their writing and briefing capabilities.”

Training and Doctrine Command’s command sergeant major, David Davenport, who led the town hall, spent the second half-hour of the session on the online chat board that accompanied the webcast. When he came back to the set, he said, “There are a lot of great questions coming in on the chat board, and I noticed a common theme about them: It’s really about the writing assessments and the writing courses that we’re putting into our Professional Military Education.”

To help answer some of those questions, Davenport brought Institute for NCO Professional Development Director Aubrey Butts back onto the set to further explain the Army’s plans to improve Soldiers’ communication skills.

Butts explained that a writing assessment had already begun in most iterations of the Basic Leader Course, using software, called Criterion, that evaluates writing. Soldiers are given immediate feedback on writing assignments, scored 1 to 6. Butts said the Army is looking for a minimum score of 3, but that score doesn’t affect graduation.

“We’re not only doing the assessment,” Butts said. “Score 3 and below and we’ll offer a self-improvement course, which should be improved in the next couple months.”

Further assessments will be extended into the Advanced Leader Course, the Senior Leader Course, the Master Leader Course and the Sergeant Major Course, and each Soldier’s assessment will be tracked over time. Butts said this will allow for a “longitudinal study” of NCOs’ writing ability.

“Right now, if you look at the Army, only about 21 percent of the people who go to school can write effectively,” Butts said. “And it’s a problem with the new NCOER. If you look at it — it’s short. It’s concise. You have to be to the point. And if we don’t teach our NCOs to write, No. 1, we’re going to select the wrong noncommissioned officers for promotion. Secondly, with all the new technology that comes out, you have to text messages and receive messages, and if you can’t put it in a concise format, you aren’t going to be able to get all the support that you need on the modern-day battlefield.”

During the chat, INCOPD and USASMA representatives indicated that TRADOC was working with the Army Intelligence Center of Excellence in Fort Huachuca, Arizona, to develop a complete writing program and curriculum that could be rolled out to all the Army’s centers of excellence.

Davenport noted that writing ability, as assessed during each level of PME, will be annotated on the new Department of the Army form 1059. That form should be out later this year, Davenport said on the chat, and TRADOC is working on writing assessment guidelines and standards.

Several commenters asked how instructors would be trained to improve Soldiers’ writing skills.

“The faculty development program gives instructors more exposure to English, grammar and comprehension and [will] norm the grading standards against a rubric,” Guyette said of the MLC instructors. “Internally, USASMA will have to monitor to make sure that they’re executing that.”

Defreese added, “It’s not just the Master Leader Course. We’re going to send instructors to help teach ALC and SLC instructors how to do that grading and norming of written tests as we put written requirements into ALC and SLC.”

A representative from INCOPD said on the chat that Army University and the Combined Arms Center are “reviewing how cohorts address writing skills in PME.”

“In addition, USASMA will look at ways to incorporate instructional techniques to foster writing skills as a part of the NCO PME continuum, …” the INCOPD representative continued. “We intend to ensure that facilitators of learning have the training and tools required to provide meaningful feedback on writing standards as a part of NCO PME. This issue is being looked at by the Army University and USASMA.”

In closing out the writing discussion, Master Sgt. Michael Lavigne, who moderated the town hall, said, “I can see that that’s going to cause some angst in the next couple years as this is introduced because there are a lot of people who are great doers but not very strong writers. But if it’s progressive and sequential, they can start out young and develop as they go.”

Davenport concurred.

“And that’s the vision,” he said. “Understand that it’s a gap that we have right now, and it’s a way to close that gap over time.”

Town hall sparks online discussion; Davenport urges #Talk2TRADOC talks continue

By JONATHAN (JAY) KOESTER
NCO Journal

Out of sight of the cameras, a team of more than 30 people had just spent two hours quickly and professionally answering questions from noncommissioned officers on Facebook, Twitter and a chat room as part of an NCO Professional Development Town Hall on Thursday at Fort Eustis, Virginia.

The team fielded many questions during the night, calling in experts when they could, and passing other questions to the six people filming live in the studio. It was late, and the team was tired, but Command Sgt. Maj. David Davenport, command sergeant major of U.S. Army Training and Doctrine Command, wanted to let them know their efforts, however appreciated, weren’t finished. Davenport had asked NCOs to continue to use the #Talk2TRADOC to provide feedback and ask questions on social media channels, and he wanted to make sure those questions received answers.

With the chat room questions displayed at the front of the room, a group of NCOs and experts answer questions during the town hall. (Photo by Jonathan (Jay) Koester)
With the chat room questions displayed at the front of the room, a group of NCOs and experts answer questions during the town hall. (Photo by Jonathan (Jay) Koester / NCO Journal)

“I know a lot of effort went into this, but our work doesn’t stop here,” Davenport told the team at the end of the night. “We can go high-five one another and have fun tonight, but tomorrow we have to get right back in there and start rowing the boat. We need to answer those questions, because our word is our bond to the Soldiers. If we say we are going to answer and we don’t, they will immediately point the fingers at us and say, ‘See, I told you they don’t care; they’re not listening.’”

Building a foundation

Hundreds of NCOs filled the chat room during the town hall, and questions flooded in on social media. Davenport said he felt the event built a good foundation for continued discussions.

“I think when you’re open and honest with Soldiers, and you sincerely want the best for them, that’s when you build trust,” Davenport said. “Hopefully, I built some trust with the force tonight, and they know I’m trying to think through this as we build toward the future.”

One of the behind-the-scenes experts answering questions on social media was Liston Bailey, chief of the Learning Innovations and Initiatives Division of the Institute for NCO Professional Development. Bailey said he thought the forum provided some short, credible answers to NCOs, which they could use to follow up with their chain of command or other sources.

A group of NCOs and policy experts quickly answer questions posed during the town hall. (Photo by Jonathan (Jay) Koester / NCO Journal)
A group of NCOs and policy experts quickly answer questions posed during the town hall. (Photo by Jonathan (Jay) Koester / NCO Journal)

“We received a lot of questions about how Soldiers are going to manage their careers, and their concerns about the feasibility of being successful as they move from grade to grade,” Bailey said. “Questions about opportunities for broadening assignments were another big topic. Soldiers are interested in their growth and development and their access to information.”

Panel teams together

Charles Guyette, director of the U.S. Army Sergeants Major Academy’s Directorate of Training, participated by answering questions in the live chat room during the town hall broadcast. He said there were many questions concerning professional military education.

“The questions were very thought-provoking and relevant to the force,” Guyette said. “You can tell there is a need for information out there because there are a lot of things they are not aware of. There’s some misinformation. There are misconceptions about NCO PME and the NCO professional development system. This helped better inform the Soldiers out there, especially related to their professional military education. We want to get this right, make sure they understand what they need to do to get to those courses.”

Liston Bailey, chief of the Learning Innovations and Initiatives Division of the Institute for NCO Professional Development, left, and Amy Haviland of U.S. Army Public Affairs, respond to NCO questions on social media while the town hall plays on the screen. (photo by Jonathan Jay Koester / NCO Journal)
Liston Bailey, chief of the Learning Innovations and Initiatives Division of the Institute for NCO Professional Development, left, and Amy Robinson of U.S. Army Public Affairs, respond to NCOs’ questions on social media while the town hall plays on the screen. (Photo by Jonathan (Jay) Koester / NCO Journal)

Both Command Sgt. Maj. Jim Wills, the command sergeant major of the U.S. Army Reserve, and Command Sgt. Maj. Brunk Conley, the command sergeant major of the U.S. Army National Guard, were part of the on-camera panel taking questions from the force.

“It shows that we are one Army team,” Conley said. “When Sgt. Maj. Davenport asked both me and Sgt. Maj. Wills to attend, it showed that we’re all in this together and we’re one team, one fight. It’s a pleasure and an honor to be here.

“We’re going through a lot of changes right now, and the Soldiers are concerned,” Conley said. “They have a lot of good questions about how this affects them and what they need to do to be successful. They want to hear senior leaders’ thoughts on how this is going to affect the Army, the Guard and the Reserve.”

The two-hour town hall has been posted to TRADOC’s YouTube page for those NCOs who couldn’t watch it live. It may be found at: https://youtu.be/5z1QDL2qWts. Also, check the NCO Journal at http://ncojournal.dodlive.mil/ next week for a complete report on the questions and answers from the town hall.

The event is over, but the conversation continues, Davenport said.

“This is not just a one-time event soliciting feedback from our Soldiers,” Davenport said. “If they want to continue the dialogue, we have all the social media outlets, we will answer all the questions. But more importantly, they can follow me on the blog that I do. It’s tradocnews.org. You go on that page and you see Straight from the CSM, and that’s my blog site. I solicit feedback on there to things that we are talking about. That feedback has really made a change in our Army in everything from structured self-development to the STEP policy.”